nM
nomathemba M
1 reviews | Active since Jun 2012
24 Jan 2019, 20:08
poor service delivery from courier services of FNB and wrong promises
I opened an account with FNB on the 4th Jan 2019 at Carnival mall, it took FNB 20 DAYS to deliver my card after numerous calls , my salary is on the 25th and today is the 24th, the worst thing when I try to register online to be able to do funds transfer to my other account to allow debit orders to go through, I get a system error, its now 20h03 and I am frustrated, FNB says they will switch your debit orders easily, its not true, it only take 8 weeks to do that.my concern is that I am going to incur cost for bounced debit orders because of poor service from FNB team and their courier services.
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Replies (2)
FNB (First National Bank)'s replyOfficial
25 Jan 2019, 09:00Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply25 Jan 2019, 09:00
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
nM
nomathemba M's updateReviewer Update
02 Mar 2019, 09:44I am now going through a financial depression due to Feb,I got numerous sms stating that my switches are successful, on the 25th of Feb assupol debited my old account and this created me unnecessary debts. Feb is not willing to pay unpaid debit order fee with std bank.I am very unhappy, I regret going to them.
nM
nomathemba M's update02 Mar 2019, 09:44
Reviewer Update
I am now going through a financial depression due to Feb,I got numerous sms stating that my switches are successful, on the 25th of Feb assupol debited my old account and this created me unnecessary debts. Feb is not willing to pay unpaid debit order fee with std bank.I am very unhappy, I regret going to them.