Poor Service delivery : FNB ***** investigation Department

on 2021-03-17 i reported ********** transactions on my Fnb Platinum cheque card to my private banker. The matter was escalated to the ***** division. Details of the investigator was given to me. When i correspond with the claim investigator she requests additional information which was already forwarded to my private banker. Nevertheless I submitted all the information to her. it is almost four months the claim has not been finalised, Reasons given were connectivity issues, covid, etc. I would like to know from Fnb when will my claim be finalised. ***** claim reference no : ***