MA
Maria A
1 reviews | Active since Jul 2019
21 Nov 2023, 07:58
Poor service delivery FNB
Poor service delivery by this once efficient Bank. I got approved for a limit increase on my Premier card but to date 6 weeks later and many secure chats, including a visit to an FNB branch in Bedford Centre, NOTHING has been concluded.
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Maria A's updateReviewer Update
22 Nov 2023, 07:01Thank you for your response, however I would like to bring it to your attention that I got the approval of the increased credit card. Now since my complaint my income verification is not correct. This is an excuse from the bank because of
poor service delivery. As mentioned before, I did an application via the app with no success in service delivery, so I decided to have face to face contact with a bank consultant in your Bedford Gardens branch. All was approved as I mentioned bur now due to the bank trying to save face they said that my income did not match the itb. One does not go to the extreme of put a bad review on public, but frustration deems it so.
poor service delivery. As mentioned before, I did an application via the app with no success in service delivery, so I decided to have face to face contact with a bank consultant in your Bedford Gardens branch. All was approved as I mentioned bur now due to the bank trying to save face they said that my income did not match the itb. One does not go to the extreme of put a bad review on public, but frustration deems it so.
MA
Maria A's update22 Nov 2023, 07:01
Reviewer Update
Thank you for your response, however I would like to bring it to your attention that I got the approval of the increased credit card. Now since my complaint my income verification is not correct. This is an excuse from the bank because of
poor service delivery. As mentioned before, I did an application via the app with no success in service delivery, so I decided to have face to face contact with a bank consultant in your Bedford Gardens branch. All was approved as I mentioned bur now due to the bank trying to save face they said that my income did not match the itb. One does not go to the extreme of put a bad review on public, but frustration deems it so.
poor service delivery. As mentioned before, I did an application via the app with no success in service delivery, so I decided to have face to face contact with a bank consultant in your Bedford Gardens branch. All was approved as I mentioned bur now due to the bank trying to save face they said that my income did not match the itb. One does not go to the extreme of put a bad review on public, but frustration deems it so.