Poor service delivery

I received a call to open and account with FNB, the lady offered me a premier cheque account with R1000 cash back incentive. So i took the offer, with a lot of hassels I finally managed to activate the account and receive my card at the branch. So then i called the sales consultant regarding the promised incentive and was told that after 2 months salary reflected in the account I will receive the incentive. Fine so i get my salary paid into the new account and then call again only to be told I have to have certain criteria's eg online banking the app etc. Done that as well. So i called again on the 15/07/2021 to query this reason being i received an SMS with a reference number and a promise to call me 24/48 hrs on the 28/06/2021. Its now July still waiting for the call. I would love to hear from some person at FNB regarding my over due query/complaint. In my opinion the entire sales pitch was just a **** to get clients. I should have remained with Capitec no promises and trouble free. I am upset with the fact that the draw card was money (sounded good at the time) but the ethics behind it is what I'm complaining about. Don't fool people to open accounts at FNB. I have also called numerous times and told many different stories by many different consultants and i even queried it online via my online banking but to no avail. Such poor service from FNB.