Poor Service Delivery By FNB

Good morning, i made 2 transactions with reference Phiwe, the other one was made on 2024/01/01 of R500.00 and a second one of R1000.00 made on 2024/01/02 and both were immediate transfers and was charged R30.00 per transaction and that money hasn't been delivered to the Capitec account transferred to although i was charged R60.00 for both transactions.