Poor Service Delivery

FNB service has really deteriorated over the last two years. I opened a FNBy account on the 1st of September and requested to have the card delivered to the FNB branch at Vaal Mall. To date I have not received any further communication from them. Tried to chat to the secure chat on the FNB app and it was an absolute joke. I'm flying out of the country on the 14th as I am working abroad. It is clear why they have a trust rating of 3.9 out of 10.