POOR SERVICE DELIVERY

on 5 February I received funds unexpectedly from someone I do not know and I reported this to the branch as soon as I could. I then transferred the money out of the account as something did not sit well with me and I felt quite compromised as I received threats from the person who claims this is their money. I have no idea how they even got my address, cell phone numbers of ours etc. I do believe an employee of fnb could’ve given them my personally details.

This then became an interbank issue however Nedbank had resolved everything on the 19 February. I am extremely unhappy with FNB service and the lack of urgency to resolve my case. I can never get a proper response from the investigator on my case, Malehlohonolo Sebetseba and when i do get a response its to say 'they are still working on the case' The turnaround time has since passed and I am stuck without an account or access to my funds. I believe i am being treated like a ******** rather than an FNB client that did the honest thing. I am in the process of moving my business account as it has been quite painful dealing with FNB.