poor service delivery at FNB

Needed help on the status on my credit card application , being getting mixed answers and assistance . This is the third time i am inquiring about this the most resent time the consultant told me they would get get someone to call me back and have not yet ,this was on the 26th of June ,a whole month has almost passed and i am still waiting

The time before that consultant told me to send my information to an email address that doesn't exist ,and after getting the correct email address via the chat on the mobile app sent my information and revived no feedback to date , that was on the 19th of Feb

This is excluding the horrible experience at the physical branch where the consultants don't know whats going on

One would think in times like this economical crisis you would be looking for as much business as possible.