Poor Service delivery

My fnb card was swallowed on the 21st at an fnb ATM located at the Hannaford service station on Saturday, i inserted my card as normal however when tried to enter my pin the machine froze, i soon stopped and tried to cancel however the machine refused to release the card i then called the number on screen and reported the incident after stopping the card i receive an SMS money was taken out of my account, i visited the nearest branch in the phoenix plaza where i was advised to report it to the ***** department up till now i have not heard any feedback! what so ever. the call center is of no help I've emailed and still have not received any response, absolutely slow service