Poor service delivery
<p>On the 18th of February 2017 i opened a cheque account at Fnb Mossel Bay Mall. It was on a saturday. My card was due to arrive on the following wednesday. After numerous phone calls and visits to the Mossel Bay Mall branch still no card. I cannot use my internet or cellphone banking nor can i do my online purchases. Everytime there is a different excuse, either they didnt ship the card, card got lost, systems are down (most common excuse) et etc. This is unbelieveable!! If i dont get my card by tomorrow 13:00 i will close my account and move to Capitec - what i should have done in the first place!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Hi there
Thank you. Just received a sms that my card has arrived. Hopefully its physically there and nit lost or unshipped.
Regards
Hi there
Thank you. Just received a sms that my card has arrived. Hopefully its physically there and nit lost or unshipped.
Regards