1 reviews | Active since Oct 2016
Poor service delivery
<p>The beginning of this year i decided to switch to FNB. I went to Centurion mall FNB to open a cheque and credit card account. The consultant told me that everything was in order and that i will have to wait 1 week for my credit card to arrive. It's been a MONTH! I have written numerous emails to the credit card department. I have sent them 3 bank statements, 3 month payslips, even my 2016 IRP 5. I have not received any feedback. Very poor service delivery. </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
I have asked FNB to arrange a time and date when to call me, because i cannot answer my phone at any given time. No such arrangements have been made....
I have asked FNB to arrange a time and date when to call me, because i cannot answer my phone at any given time. No such arrangements have been made....
Once again i have received an email from FNB asking me to send them a 3 month bank statement /3 month payslip /IRP 5. I have received numerous emails requesting the same thing. I have sent all the supporting documents each and everytime. The service is really pathetic, worse i have ever received from any bank. They say they are trying to assist, but how many emails must i sent with my 3 month payslips attached before the do their job!
Once again i have received an email from FNB asking me to send them a 3 month bank statement /3 month payslip /IRP 5. I have received numerous emails requesting the same thing. I have sent all the supporting documents each and everytime. The service is really pathetic, worse i have ever received from any bank. They say they are trying to assist, but how many emails must i sent with my 3 month payslips attached before the do their job!