Poor Service delivery

<p>I visited Fnb in khayelitsha mall where we sat there for 2 hours waiting for our numbers to be called, the number were called out eventually.</p> <p> </p> <p>Other number that were after us were called aswell I had to complain but no the consultant was very rude instead of assisting or being helpful she chased me away claiming she won't assist me,she was very rude. She told me to go sit down because am wasting my time by standing there she won't attempt in assisting,I mean what is customer service?</p> <p>Was she sent for training? Aren't they reminded what is good or excellent service? what that lady did Akhona Mrwetyana was very rude and she represented bad image for the business ....</p>