Poor Service Delivery

<p>Good day.</p> <p>On Wednesday, 19 Oktober 2016, I phoned ********** and spoke to Unese about debit orders trying to go off my account for the second time this month. With that, I had a penalty amount of an ekstra R150 that went of as well. Unese saw the problem, and assured me to having the problem solved. She was going to phone me back later on that day because the system was off-line at that time. About an hour later she then phoned me telling me that the system was still off-line, but will come back to me as soon as they are online again. Up untill now, I haven't heard a thing of her yet! Today is day 5 already!!! My problem has still not been resolved and the R150 faulty "penalty" has still not been paid back to me. I want answers!!!</p>