poor service delivery

<p>I'm really disgusted in the service delivery of FNB. On the 09th of July I withdrew money at a store however, my card declined. The teller said it would be reversed the same day, by the 10th my money was still not reversed back I then decided to contact FNB. They told me I needed to fill in a form and in 5 working days my money would be reversed back. After 5 working days nothing still happened, I then phoned again and the consultant then told me that it is 7 working days. Today is the 8th day so I decided to phone once again. The consultants said they need to complete an escalation for me which also take 7 days!! </p> <p>Really disappointed</p>