Poor Service Delivery

<p>I have played Mr. Nice and have provided FNB with ample opportunity to correct the matter. Being a wealth client I was advised by my previous Private Banker that once my card closes in on expiration date, that FNB will on their account forward me my new cards which they did not and I was left stranded in another country with my card not working. When I arrived in South Africa and requesting my card, they informed me that the card had been issued, but not activated. I asked them to correct the matter and please advise me who my new Private Banker was. (FNB goes through Private Bankers like kinder garden through cookies, which leaves one with the impression that they can’t even look after their own, less their clients). The person on the line told me that they will trace my card and get back to me. 5 DAYS later I called in and after being send to three divisions was told that my card is on the way and that my private banker will contact me. Another few days had passed and I called again and was informed that my card is now on the way and Mr. Whalley was sent an inmail to contact me, which he still has not.</p> <p>I exploded and expressed my disgust at his type of service and informed FNB that my wife has full authorization on the shared account, which was confirmed. In the process of not having my card I one day used my wife’s card and in the process misplaced it. I phoned in, because Mr. Whalley was collecting data on another planet to see if there was life, and requested this card. FNB delivered a card … the first one in my name, which I had already received and the company that they used was very rude with the delivery and this after I advised them to reevaluate the courier company they are making use of. To make matters worse, they did not want to speak to my wife, after I had confirmed this with them.</p> <p>How can you help me FNB !!! … by retaining your staff, by delivering what you promised, by using the best resources available when you deliver my cards, by having my private banker, whomever this might be … contact me. That is how you can start …</p> <p> </p>