Poor service delivery

On Wednesday 06-04-2016 we processed a load application with Kyle, which was approved in principle. After reviewing the details we went back to the branch the next day 07-04-2016, and told Kyle to cancel the application and process a new application for a different amount. His service seemed fantastic. He processed the new application and told us every thing was sorted. We left only to find out that the wrong application was requested to be cancelled. We immediately notified the bank and the incorrect amount was still allocated.<br> <br> When contacting the bank, we were told to re-apply after 25 working days for the balance of the amount. Now unless you were born under a rock, that would mean double all the initiation charges, let alone the two different installments and the interest. We made a simple request and to actually provide the institute with business.<br> <br> Please can someone with decision making ability please contact us to resolve this issue. Truly shocking..Seriously considering moving my Gold and my husbands Platinum accounts elsewhere.