Poor service delivery

Hi there,<br> <br> I have been a FNB client for 7 years now, and have been seriously disappointed of late. On three occasions today ( `sat 28th November ) has my card been declined. I went online to see if there is a problem relating to my account and found no problems. I tried calling the call centre four times only to be cut off three times, this after holding for over 40minutes each time. The fourth time I struck luck and was told by the call centre agent that the whole FNB is down and that she can transfer me to the IT department and I can talk to them.<br> The audacity she has to tell me this.... What on earth will I do with the IT department.... do they do my banking...<br> <br> I couldn't do shopping today drove out wasted petrol, sat in traffic, and achieved nothing with my day.<br> <br> My wife has been with Absa for over 15 years now and never experienced bad service like this.<br> <br> Time to move to a new bank.