POOR SERVICE DELIVERY

absolutely disappointed since the 2/10/2015 unable to get any assistance on this matter as no one to explain to what the issue was experienced one person who dropped the call from premier banking when i requested to speak to a manager my funds were sitting in reserve i was unable to purchase an airline ticket which then made me incur additional cost for the purchase of that ticket for +- 500 more than originally plan,.<br> I have about +-2500.00 sitting in reserve funds as these transactions were reserved for purchase when it however immediately popped up an failure of payment don't understand why these funds are reserved if they immediately failed . since then on Tuesday i had to fill out request to release the funds. followed up on Tuesday had to fill out two more forms. i called today was asked again to email a premier banker all the information and i advised him im not as i have already emailed another premier banker and still haven't received any feedback not even an email to say she had received the documents and all was in order i had to call and confirm if she had of which she then was looking through her emails, was told today that they escalating to TL- appalling service