LD
Lizel D
1 reviews | Active since Jul 2014
23 Mar 2015, 10:56
Poor Service Delivery
Joining FNB & moving all my account details from STB to FNB is a extremely frustrating process!!!<br> <br> I've spend days & hours at the Centurion branch, send numerous of emails, made several calls to FNB and still, after a month my debit orders are still not sorted!?<br> <br> Can the management team please contact me & have this issue revolved before COB today?<br> <br> <br> <br>
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Mar 2015, 11:03Hello LizelVanDalen,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 652190.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 652190.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply23 Mar 2015, 11:03
Official
Hello LizelVanDalen,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 652190.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 652190.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)