Poor service delivery

I am sick and tired of the service that I received from Take a Lot when it comes to card delivery. I was notified that my credit card will be delivered today so I made arrangements to work from home. I was just on the phone to a client when he phoned and I could not answer immediately. When I finished the call a few minutes later I phoned him back. He could not have been very far but he refused to come back. You cannot expect people to sit around the entire day if no time of delivery is indicated. When it comes to your premium banker assistance to sort out these issues, the service is just as bad. I give up!!!!!