Poor service delivery

I had a shocking experience earlier this month. On the 9th of May I went to draw cash at the ATM at FNB Willowbridge, Bellville, Cape Town. The teller printed a slip, but no cash came out. Flustered I went into the bank to get help. The floor manager approached me and explained that is a frequent occurrence as a result of load shedding and a breakdown in communication signal. When I asked for me money, she made me fill out a form and promised that I will be refunded.

Then I was sent to Pick 'n Pay to draw money from one of the cashiers, because the ATM's are not reliable.

17 days later, no refund... On private chat via the banking app I was asked to call the branch, but nobody at the Willowbridge branch answers the call, not for loan, not for enquiries, nothing....

Just another shocking example of the level of service delivery from FNB!