Poor Service Delivery

Stay Away from FNB! Shocking Service and Injustice!**

I am utterly disgusted with FNB’s appalling treatment of their customers. Our account, containing R10,000, was *frozen without any explanation* for a period of **8 months**, during which the funds were steadily depleted by **bank charges**. No communication was sent to us to explain why the funds were withheld or what needed to be done to resolve the matter.

Out of sheer frustration, we visited the Musina branch for assistance, and after wasting time and energy, we were assured that the matter would be resolved within **24 hours**. It has now been **SIX WEEKS**, and we are still waiting! This is beyond unacceptable—how can FNB justify withholding money that does not belong to them without providing any resolution or transparency?

To add insult to injury, we have lost a significant amount of OUR OWN money due to these so-called “bank charges” while FNB holds our account hostage. This is not just poor customer service—it feels like outright theft.

To anyone considering FNB as their bank: **think twice!** This institution clearly does not value its customers, their money, or basic accountability. I regret ever trusting them and strongly urge others to avoid making the same mistake.

#FNBFail #PoorService #*********Banking