Poor service delivery

My card was ****** at an FNB ATM on Solomon Mahlangu drive. There was no security guard in sight. I quickly ran in the branch to report my card ****** and was assisted expeditiously by someone named TULU.

I ordered my replacement cards to be delivered to my local branch but received no feedback. On the 3rd business day I contacted the card delivery department via the fnb app and I was told to wait 3 to 5 days.

After 5 days I still had no idea why I was not contacted iro my cards. I then again made contact via the app and asked the banker to please check the status of my card as I needed it urgently.

It was only at this stage was I told that the bank branch is now inactive. I asked the baker to please arrange delivery to my home and explained the urgency.

However to date I have received nothing from the courier service or from FNB.

I again made contact via the app and the banker told me the same thing: branch is inactive and I should provide my contact details so the courier can contact me!!!

But I already did this previously!

I do not understand what’s going on with FNB service!!

I am expecting a payment to my credit card but I cannot receive the payment as I do not have a card with me to confirm to the merchant.

This is not all. I logged a dispute with FNB and I only receive communication regarding this dispute over a month later stating I should send further information.

It’s really difficult to get hold of FNB I have tried to follow up the dispute prior to the email being sent to me to no success because apparently fnb disputes has no line which I can communicate over the phone.