Poor SERVICE delivery

I was in the Cresta branch of FNB this afternoon. I need a bank statement with all the prepaid electricity I have paid in the last two years for a hearing at CSOS. I had one printed that covers three months. So the consultant advised me to phone online banking, which I did. I held on for a while, then spoke to someone, who put me through to the bankers. Eventually, it was answered and no they cannot help me beyond what the SYSTEM can do. They do not provide such a SERVICE (even if you are prepared to pay for it), because the SYSTEM cannot. So it seems to me banking has become a SYSTEM without SERVICE. No friendliness, No human contact. Just a SYSTEM.