Poor service delivery

I've with FNB for all my life and I'm not happy with their level of service that I would have experienced today, I would have spent almost 1 hour in total and R120 on airtime trying to get hold of someone to assist me till now I'm not assisted, now I have to skip work to try go to the branch tomorrow on top of it the app goes unavailable when you need to use it , today has been frustrating to me as a client