Poor service delivery

I recently app**** for a credit card recently. This has been a frustrating process from the beginning. Once I had app**** in the Bryanston branch and signed the quote at the branch, I received an email a day later stating that I had not signed the quote and my application cannot be processed. I had to however phone the call Centre to receive the quote as it was not attached in the email. Once receiving the quote I noticed that some of the numbers were grossly incorrect. Numbers being how much I spend a month. I phoned the call Centre again and spent 20min on the being transferred to 8 different departments before someone could assist me. After asking to correct the quote they said I had to cancel the application and reapply in order to change it. I thus went into the branch again to reapply. They said the number was only a ballpark figure and doesn't need to be entirely correct. So I resigned the contract. I was then contacted by the delivery service to deliver my card. I unfortunately missed the ONE phonecall I received. They sent an sms requesting me to call a number in order to arrange delivery. I've been sitting on a ringing phone 20min a day and nobody answers the call to arrange delivery. I also think that having my card delivered at my work place is highly inconvenient as I do not work in an office environment and am consistently in wards and am unable to answer my calls due to wearing gloves and being busy with patients. But to request my card to be delivered at a branch will cost me money?

I've been highly dissapointment in the service delivery at fnb. I've been a loyal customer since I was in grade 4.