Poor service delivery

Item: FNB (First National Bank)
Rating: 1
Author: Patrick M

The FNB branch in Marshalltown, Cnr Main & Sauer street, has poor service delivery. Only 2 consultants working and the others are roaming around. My ticket number is 44 and it says that estimated waiting time is 10 minutes, I got the ticket at 11h42. Now its been over 30 minutes and still waiting. This is appalling, horrible service.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

24 May 2018, 12:31

Good Day Patrick,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the branch to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply24 May 2018, 12:31

Official

Good Day Patrick,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the branch to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Patrick M's updateReviewer Update

24 May 2018, 14:39

Yeah please get your act together and serve the people, that's all we ask for.

Patrick M's update24 May 2018, 14:39

Reviewer Update

Yeah please get your act together and serve the people, that's all we ask for.