POOR SERVICE DELIVERY

POOR SERVICE DELIVERY!! I decided to switch banks due to poor service delivery, but I think I made a BIG mistake. It has taken FNB almost a WHOLE MONTH to get my credit card application approved after I was told the process would be quick and easy. I was told to await an e-mail stating which documents I need to send, and never got one. Then decided to phone and follow up myself, where I was told to send documents to an e-mail address. After doing so I waited ANOTHER week, only to e told to send some more documents. NOT COOL. DO NOT BANK WITH FNB!!!