Poor service delivery

I am a private client of Fnb and also a signatory to our business account. Placed an order for a business replacement card over a month ago after our account had a ********** activity associated with it. I phoned two weeks ago to ask why it hasn't been couriers yet and apparently the business desk couldn't allocate the card so they advised they will order a new one and deliver it to a branch closest to me. It's been two weeks and still no response from the bank. Currently I am having to use my personal account to purchase for the business. How can one department strive on excellence and the other lack so badly. Considering moving my personal account and the business account to a bank capable of dealing with day to day services and not only focusing on the major factors and major contributors. I am scheduled to meet with my private banker this week and if that doesn't go to plan then bye Fnb.