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Phindy M

1 reviews | Active since Mar 2018

03 Mar 2018, 14:48

Poor Service Delivery

I received poor sevice on the 1st of Mar 2018 at FNB Bloemfontein Charlotte Maxeke street. I was being assisted by a lady by the name of Lerato Nkate. I went to deposit money as I am a Herbalife Independent Distributor and usually our payments are not rounded off as its part of our profit. The lady rather than politely asking me to deposit outside,she gave me a mean attitude and rudely told me to round off the money and deposit it outside at the ATM. I then asked her how as those "coins" are part of my profit. She then rolled her eyes at me and let out a loud sigh and assisted me without any humanity or respect. She assisted me as though she was fed up and tired of me. I was already at the teller now imagine being returned to the ATM outside and to round off the money you don't even have because it suits the assistant that was placed there to deliver the service she is advicing you to go get outside. Ieven posted this on my social media page,I am going to advice every single person I know to steer of the FNB at Charlotte Maxeke as it delivers poor and unfriendly service. The service I recieved from this lady was poor and I felt she undermined me because I looked younger. Black assistant deliver poor service because we are always shielding them because we are of the same colour,I am reporting this so that another younger black persob will not be treated the same way I was. The aim of this post is to improve black service delivery!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Mar 2018, 09:13
Official

Good day Phindy Mdontswa,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Point of Presence who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

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