Poor Service Delivery

I had a very bad experience with FNB. I made a payment to the incorrect account from my FNB to another FNB account, but realized my mistake immediately. I called to request a reversal and was assured that my payment would be returned, despite any FEES FNB may apply to the client's(other party) account. Days later I received an email that the recall was unsuccessful. I was informed that the client declined the reversal. I requested proof because guaranteed this was not the case. I was blatantly **** to. I requested confirmation that a call was made to the client. I received this: 19th of December 2017 at 13:47:08as per the information the recipient has confirmed in terms of KYC with First National Bank. I also requested that they investigate the matter and process the reversal to return the funds. To date, I have not received feedback. No phone call, no email, no sms, nothing. There was no effort on FNB's part to keep me informed and return my money. They used that money to cover their own service fees, that had nothing to do with me. They are suppose to assist me as their loyal client, but instead I was **** to, ******, and dismissed. We are about to purchase property, but you will not receive my business. I will not refer anyone to your bank. I am disappointed and disgusted.