Poor service delivery

Item: FNB (First National Bank)
Rating: 1
Author: Preetha I

Good morning @FNB

I pay for premium bankin g however, I do not think its worth it.

I have been trying to get hold of a banker for like two days. Everytime I use the APP, I am like 486 in the queue. Today, I am 960 in the queue waiting for a consultant to assist. I might as well go into a branch and sort out my stuff, it will be WAY quicker than being 960 in the queue.

An example of what happened was yesterday, I msged on the app at around 8pm. The consultant got back to me around 3am???

Either you need to sort out the amount of resources that are allocated for this or you need to decrease the bank fees on Premium banking because honestly I dont think it is worth it for me to pay R250 every month in bank fees to be 960 in the queue for so called "premium banking".

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

02 Oct 2019, 10:57

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply02 Oct 2019, 10:57

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***