Poor service delievery

SINCE I LOGGED A COMPLAINT ON THE 23 NOVEMBER 2015 I WAS THEN GIVEN REFERENCE NO. 817905. I WAS ESCALATED TO DEAL WITH GREER ALLI FROM GROENEWALD LUBE ATTORNEYS WHOM SHE ASKED ME TO FORWARD RELEVENT DOCUMENTS TOGETHER WITH AN AFFIDAVIT FROM POLICE STATION STATES THAT MY ID WAS ******. IN SERIES OCCASIONS MAKING FOLLOW UPS I LEARNT THAT GREER KEEPS ON FORGETTING ME WHENEVER I CALL HER. RECENTLY I JUST GOT AN SMS NOTIFICATION THAT I MUST PAY GROENEWALD LUBE ATTORNEYS OR I'LL FACE LEGAL ACTION. WHY MUST I PAY FOR THE ACCOUNT THAT I DON'T KNOW. SINCE 2013 I DISPUTED THIS ACCOUNT BUT I'M RECEIVING THIS BAD TREATMENT, I DON'T KNOW IF I'M BEING DUPPED OR WHAT. I'M QUALIFIED PERSON BUT I'M NOT EMPLOYABLE BECAUSE OF THIS ACCOUNT WHO KEEPS ON RUINING MY LIFE.