TT
Tumi T

1 reviews | Active since Jul 2014

13 Sept 2016, 11:39

Poor Service - debit Card authorization

<p>This email was sent on the 05/09/2016 (REF: ********** 5_ ********** 05)</p> <p>Good day,</p> <p>Please assist me with reversing the total amount of R285.00 that went off my account on the night of the 02nd September 2016.</p> <p>The merchant that debited the amount is BP Constantia park.</p> <p>I poured petrol on Tuesday 30th August 2016 amounting to R285.00 at about 16:59. - Unfortunately I do not possess the receipt anymore.<br />A duplicate transaction was done on the 02nd Spetember.</p> <p>Please assist as a matter or urgency.</p> <p>Kine regards,</p> <p>Keitumetse Thekiso</p> <p> ********** 49989</p> <p> ********** 755</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Sept 2016, 16:45
Official

Good Day matladi32,

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our Debit Card Disputes Department to get this sorted out ASAP and will be in touch as soon as the necessary arrangements have been made.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)