Poor Service

Dear sir I have asked for my account to be dowgraded via email, I received two emails. The first one said you request has been received and that a consultant be be in touch with you. Nobody called me, but I received a second email telling that my account was downgraded from Premier to Aspire. I went to two branches on Friday and again yesterday, they both conultants told that the account was upgraded to Premier. Today I had a call from Dwayne Gordon informing me that the Aspire account montly fees is R110, which doesn't make sense to me at all. He offered me a Encore asp[ire. I have asked him what is the diffrence. Then asked me a lot of uestions which I alreadt know because I had a premier account until a week ago. I am very agitated and he also was getting agitated. I didn't want to rivent the wheel. Disgusting. I lodged a complaint with FNB but they didn't get back to me