Poor service

Good morning,

So disappointed with the secure chat of My Service Suite, I logged a dispute for a debit order & could not find a solution through self-service. I reached out to an agent, related my story & mentioned that it is for a business account. I was routed to another agent with no explanation & I had to relate the long story again - then the agent Bongi took another 10 minutes to respond. She the routed my query again. I spent almost an hour on this, this is totally unacceptable & time wasting. I might as well go to the branch. Teach your agents to pay attention to detail & read to contextualize.