Poor service

RE: RE: *** - [External Email] [REF:***] I phoned FNB on 15 July 2024 at 16H40 to enquire about my application. They could not assist me on ***. They kept on putting me through to *** option 3 and then I got cut off. This happen numerous times. Then they refer me to Secure Chat on the App, which is useless. I summitted all documents and have been waiting for more than 48 hours. I am going to take my business to another bank. Thank for nothing FNB and for wasting my airtime for trying to chat to you and the overall poor service.