Poor service

I went to the brach today the one by Nicol way Branyston ask for help to link an account and also change my login in details so I can be able to make payments easily from my FNB app , I was assisted by a consultant who was not paying attention to what he was doing he was talking on the phone with his friends while assisting me in the process he put a wrong number and he only realised it late once the app was downloaded on my phone he then ask me to put the OPt number I told him I did not received the opt he then told to go to the ATM to change the opt I did that and told me to go home I will able to login but now I cannot login in coz it’s still showing the wrong cell number he captured and now am busy cannot go to the branch again. Please your check consultants need to be more professional and pay attention when helping clients so the don’t make mistakes please can I get someone to help me