Poor service

Good day.

At this point I am beyond frustrated by this response as my business has come to a stand still because of this hold on my account.

Firstly I sent though all relevant documents to you not on one occasion but on 3 separate days on the 2nd , 8th and 10th. Now I don't know what more documents you need as your email is the very same feedback I receive d before I even sent the required documents. I request that I have someone call me to explain this whole process, where the matter is currently at and how this can be resolved. Emails are not working for me anymore, I have a family to take care of and my business not operating means that my kid is not being taken care of.

At this point please call me back . (please not I am not going into a branch as they are all clueless and do not want to spend money I don't have to go sit on a call with your staff that won't help me)

Case number: *** ID number:***