BVDB
Braam Van Den Berg
1 reviews | Active since Jul 2019
22 Jul 2019, 18:58
Poor Service - Credit Card ***** Department
After lodging a complaint with the Credit Card ***** department and requesting a payment to be cancelled. I forwarded all the documentation as requested. I even received a "Read Report" regarding the documentation for the email address used during the complaint. To my surprise I was informed today that they cannot assist me any further due to the fact that no documentation was received. Who read the email? Poor service, Most certainly NOT there to help you I am very disappointed and after 30 years doing business with FNB I feel it might be time to switch
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FNB (First National Bank)'s replyOfficial
23 Jul 2019, 09:49Good day Braam Van Den Berg,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply23 Jul 2019, 09:49
Official
Good day Braam Van Den Berg,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***