Poor Service cost me money!!

On Sunday at 07:15 I called the Premier Banking division as my salary does not reflect yet. Normally it reflect the next day however it was done on Saturday 27 Feb '16 from ABSA.<br> I ask the consultant Thuli Tshabalala to assist me as my salary does not reflect yet and I have debit orders which will go off on the 29th of the month. Salary Payment were done from ABSA on Saturday 27 Feb 2016.<br> I were told that she can't help me, irrespective what I ask her she blantantly said \no\" in her sentences.<br> <br> My question: Why having a Premier Package when you can''t get assisted when you have a problem?<br> Who is going to pay for the \"returned of unpaid debit orders\" now?<br> I do not expect to be liable as I have called and request assistance but clearly this consultant was NOT IN THE MOOD to be on duty on a Sunday morning and not actually interested in my concern.<br> <br> I expect a call from the Manager of that department. NOT A TEAM LEADER!!! Be warned!!! I will put the phone down in your ear! A Manager will call me and advise where we will go from here!!!"