wW
warren W
1 reviews | Active since Dec 2013
07 Mar 2019, 09:49
poor service continues.. "Premier client" status means nothing! so disappointed in my BANK!
MY ISSUE IS STILL NOT RESOLVED! the poor service continues, seems like the only way i get a reaction is a HELLOPETER COMPLAINT, the problem is that the HP department is quick to phone me to tell me they got the complaint and will deal with it but now it has been 5 working days and no-one form the actual department has contacted me.
I also requested that they phone me on my landline and this wasnt done!
My cell phone blocks spam calls so phone me on my landline and sort my "credit swap" issue out immediately!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
07 Mar 2019, 11:33Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Mar 2019, 11:33
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
wW
warren W's updateReviewer Update
13 Mar 2019, 08:35Hi Grant Fisher
Once again poor or in fact no response from you or FNB… guess I will have to complain again on Hellopeter in order to get a response.
Please confirm if the mail was received and is being attended to? it has been over a month of issues with this and yet you all cant attend to something urgently and get it done.
Is feedback really that difficult?
wW
warren W's update13 Mar 2019, 08:35
Reviewer Update
Hi Grant Fisher
Once again poor or in fact no response from you or FNB… guess I will have to complain again on Hellopeter in order to get a response.
Please confirm if the mail was received and is being attended to? it has been over a month of issues with this and yet you all cant attend to something urgently and get it done.
Is feedback really that difficult?