Poor Service Claim registered on the 09th to date I am.still yet to hear from my insurer FNB

I registered a claim with fnb on their app on the 09th of December and never received anything to acknowledge receipt of my claim until I got call from someone called digicall or something, they went I to our house did the assessment I think on the 11th or so. They informed us that they are referring the matter to fnb . At no point did I receive an call from Fnb directly to tell something about the claim. I decided to give them time and decided to only follow up this week. I go back to the email I got from the assessing team and asked for an update and was told that the matter was referred to fnb and I should call fnb. I have been on the online app chat trying g to some assistance and was told someone would call me and never did. 🙃 I tried calling and got through to some legal advisor that told me they can't assist they would refer my matter and that was yesterday afternoon. No call or email received. I phoned in and was given a number for Auto and General to follow up. They of course were shocked as to why would they be assisting with fnb claims. I try phone fnb again and got through to Mpho Seoka who was so insensitive and could not attemp to assist me . Mpho just shaved me to Lungile who is supposedly my advisor who could not give me an update after so many days . She still needs to investigate my issue after so long. If she does not have details or an update to share with me what has been happening all along? This is so not on