Poor service

Hello,

I am very much disappointed with your lack of service. I requested assistance in making amendments to my life cover and I was on hold for nearly half an hour. I was promised I call back due to the call volume, however till date I have not been contacted - instead I am given a number to call again - to be on hold for 30 min again?

I just want to do simple amendment, if I could do it myself on the app / online I would. Can I please be contacted and assisted.