POOR SERVICE

i had an overdraft with Fnb which was handed over to the third party i settled the account with the third party, was advised by fnb that once i have settled the account i must bring the paid up letter at the fnb branch so they can close my account, when i bring the paid up letter i am now told they cannot close it i am sent from one branch to another but still i am not getting any help, and now bank charges are accumulating, this is from December.

i first went to fnb at the pavillion and i was told i must go to the durban branch i presented my paid up letter at the durban branch i was told i must go to another branch, WHAT DOES IT TAKE TO SORT THIS MATTER OUT FROM DECEMBER TILL NOW ....THIS IS TOTALLY UNEXCEPTABLE...WHAT KIND OF SERVICE DOES FNB OFFER.

ANGRY CLIENT *** ***