Poor service

I need the assistance of a consultant - called there today, they guy I spoke to couldnt even give me the correct email address. HE was Dumisane and email address for complaints when I asked him was care@fnb, I said you sure that it yes hes said I told him impossible, perhaps train your staff. I wanted to stop a debit order as I have a complaint with Discovery regarding payment. They are saying I must ask FNB where the money is that was deducted. I am so tire of the serivce level with businesses, they make millions out of SA people but cant supply us with a high level of competancy.