Poor service

It has been four months since I’ve requested FNB to close off my premier account, till this day it hasn’t been closed. My account is busy accumulating monthly fees and I am not going to be reliable for them. Despite numerous enquiries about this account being closed and promises I’ve received that it will be closed it hasn’t been done. I am very disappointed. Four months ago when I left FNB branch in sunward park. I was told not to worry and there will be no need for me to come back for anything my account will be closed.