Poor service

I cannot believe that it can take FNB 6 weeks to rectify the status of my account after a system problem they had on the 26 Feb caused my account to reflect as 'not in a good standing'. I have sent numerous emails and had part of the problem resolved but it's still not in a good standing and stopping me from earning ebucks to my full potential- I'm at my wits end trying to get this resolved. Feeling very annoyed at receiving such pathetic service!!!