Poor Service

Regarding query ref ***F I was contacted via telephone by a consultant named Jason Davids in the Retail Service Recovery Dept.

Jason advised me to contact him when I receive my new FNB card in order to reverse the cost allocated to my bank acc as there was a ***** case on my acc.

I sent Jason an email on Tuesday 19 Jan 2021 and I have yet to receive a response. I am not getting through to a capable person on Customer Service either as every single person I have spoken to is more *********** than the next.

FNB’s bad service with regards to my banking over the past few months is really disappointing.

Adhere to the reversal of charges asap please.