Poor service

My credit card expired in Dec 24, the Courier company arranged for my card delivery to my nearest brunch FNB 8n saldanha to date no contact was made by the brunch now my card has expired and I'm unable to access finds on the app, had a chat with secure chat (stan) on the app, I was informed that my card is still with the courier company CCD, it's either I contact them or arrange for a new card, when I went to FNB stanger, they told me that my card is in saldanha FNB, this is very poor, and FNB can check my chats on FNB app or calls with CCD courier company